The Inauguration of M. Elizabeth Magill as the Ninth President of the University of Pennsylvania
In welcoming attendees to Liz Magill’s inauguration on a sunny Friday, October 21, Trustees Chair Scott L. Bok said the celebration “marks a renewal of our aspiration for Penn and all that it can be.”
“Like any new beginning, we face it with excitement and joy, and with seriousness of purpose,” Mr. Bok added, gazing at the crowd in Irvine Auditorium, and speaking to all who tuned in via livestream. “We live in complicated times and we cannot know what challenges are ahead. What I do know is that we are ready, with a University resolved to academic excellence and service to others, a red and blue spirit that is strong and tenacious, and, beginning today, a president who is hand-picked for this moment at Penn.”
President Magill, formerly provost and executive vice president at the University of Virginia, officially assumed the role as Penn’s president in July. Ever since, she has worked diligently to get to know the University, as well as the city she now calls home, and recently launched “Tomorrow, Together,” intended to set a strategic framework for Penn’s future. Magill learned early on of what she calls the “virtuous impatience” of Penn people—their sense of urgency in putting their knowledge to work, and their drive to do good with it. Thus, in her inaugural address, she urged the Penn community to not only meet the moment, but to make it.
“We can be confident enough in our strengths to be bold, to take risks, to play offense,” she said. “We can stand tall on our distinctive values and the creativity and tenacity of Penn people.”
“Making the moment,” President Magill described, is like “drawing down the lightning”—a nod to Penn founder Benjamin Franklin, who, using a kite and key in the mid-1700s, worked to better understand electricity.
“We welcome a challenge here and we thrive on it,” President Magill said. “To answer the great challenges of our time, opportunity and truth will be our conductors, our kite and key, our means to draw down the lightning … Today, the very nature of truth is contested and the means to opportunity are fragile. The University of Pennsylvania is called upon to redouble our historic and our forward-looking commitment to these twin principles.”
Following tradition during the inauguration ceremony, Mr. Bok gave President Magill the president’s badge, created in 1981, which signifies the authority of the chief executive, as well as three symbolic brass keys to the University, which were first used at the 1895 inauguration of Charles C. Harrison, who was a Penn provost.
Also at the ceremony, the Rev. Charles Howard gave an invocation and a benediction; Faculty Senate Chair Vivian Gadsden and Penn Alumni President Ann Reese provided greetings on behalf of the faculty and alumni, respectively; Erica Hunt recited a poem she had written for the occasion, “Dear Neighbor,” and various student performers were showcased.
Before the inauguration ceremony, an academic procession from College Hall to Irvine took place, including the 12 Penn school’s deans, senior administrators, trustees, and presidents and delegates from universities across the United States. Former Penn Presidents Amy Gutmann and Judith Rodin processed, and were present on Irvine’s stage, which featured a sprawling backdrop inspired by the ornamental patterns in Penn’s Fisher Fine Arts Library—the site of the first welcome event for President Magill.
After the ceremony, President Magill joined her family and friends, as well as thousands of Penn students, faculty, and staff, at a lunchtime picnic and concert at Shoemaker Green, which featured Philadelphia food and performances from two of President Magill’s favorite musical artists—Sheryl Crow and Jeff Tweedy. The day’s events continued to bustle late into the afternoon, with an academic symposium at Irvine featuring U.S. Supreme Court Justice Elena Kagan in conversation with President Magill, which was also livestreamed.
It was an engaging conversation apt for President Magill, a legal scholar and law professor who, before becoming provost at UVA, served as dean of Stanford Law School and vice dean of UVA’s School of Law. Before her career in higher education, her work included service as a law clerk for Judge J. Harvie Wilkinson III of the U.S. Court of Appeals for the Fourth Circuit and for the late U.S. Supreme Court Justice Ruth Bader Ginsburg.
In his remarks at the ceremony, Mr. Bok referenced a popular quote from the late justice: “Fight for the things that you care about, but do it in a way that will lead others to join you.” In doing so, he noted how much President Magill has clearly “taken this advice to heart.”
“[President Magill] has a great talent for people and for building relationships to reach a common goal,” Mr. Bok said. “She understands, like every successful leader, including our own Benjamin Franklin, that we will achieve so much more collectively than we ever could separately.”
She said as much when closing out her address. “As Penn’s ninth president, I pledge to do everything in my power to support this University, this city, and our people in making the moment,” President Magill said. “The future awaits. But we’re ready. Let us draw down the lightning—together.”
Adapted from a Penn Today article by Lauren Hertzler, October 21, 2022.
Presidential Inauguration: Draw Down the Lightning by President Liz Magill
The following Inaugural Address was delivered by Penn’s ninth President, M. Elizabeth Magill, on October 21, 2022.
Draw Down The Lightning
Liz Magill
I.
Let the experiment be made!
Let the experiment be made.
With those words, Benjamin Franklin put his pen down for the day. I imagine him looking over his personal notes, waiting for the ink to dry. The date at the top of the entry was November 7th, 1749.
Up to that time, for many years, a debate had raged among great scientific minds. What, they argued, was the nature of electricity?
Top thinkers of the day went back and forth. Electricity was mechanical. No, it was a form of fluid. Or was it two fluids? The phenomenon and the controversy intrigued Franklin. But he rejected the craze for toys, like static electricity sticks, used in public demonstrations. And Franklin was impatient with the abstract nature of the investigation by natural philosophers. He thought rigorous experiments were the way to make progress in understanding electricity.
Before long, he looked up to the sky.
If we could hold his personal notes in our hands, we’d see that Dr. Franklin was laying the groundwork for his famous kite and key experiment. Within the next few years, he would fly that kite and prove that lightning and electricity are one in the same. Today, it may be difficult to comprehend just how foundational his discovery was. It would be a century and a half before the Nobel Prize in physics was first awarded (1901), but, had it existed, it would have been his. And in Franklin fashion, his experiments produced both fundamental discovery about the properties of electricity and something so practical—the lightning rod that protected homes and cities from devastating fires.
Soon, a lightning rod was on the belfry of Independence Hall. A few blocks away, another rod was installed on a young University of Pennsylvania.
But let’s go back for a moment to 1749, to Franklin’s notes. Only two weeks before he wrote those words, he published something just as profound with his printing press. It was a pamphlet. Titled “Proposals Relating to the Education of Youth in Pennsylvania,” it was to become Penn’s founding manifesto.
This timing is not simple coincidence. Franklin knew that knowledge solved problems. It is the single most powerful force for improving life and our understanding of it.
And so, Let the experiment be made!
There’s a wonderful urgency there, don’t you think?
What do you hear in that phrase?
I hear the enterprising spirit of invention that defines this University as much as our founder. I hear restless curiosity and tenacious investigation. More than anything, I hear the call that Franklin answered his whole life: The call to meet the moment to make a better future.
Through the centuries, this University has answered that call as well.
II.
We are the latest in a long and celebrated line of individuals who have been given the privilege—and the responsibility—of determining how Penn will meet this moment. How can the future be made better by what we do in the days to come?
It is in that sense, then, that today is not a moment when we gather to mark the inauguration of Liz Magill. Today, we come together to celebrate Penn.
I can think of no better place to start than by acknowledging two giants in the history of our University who join us on stage today. Dr. Judith Rodin directed Penn’s sight outward and upward, embracing our community and our destiny for greatness. Ambassador Amy Gutmann advanced our University from excellence to eminence in all that we do. Their leadership utterly transformed Penn to become the globally renowned institution we know it to be today. I also want to acknowledge and thank Dr. Wendell Pritchett, who as Interim President steered Penn with a steady hand, upholding our preeminence while supporting my arrival. We owe these three leaders so much. I hope you will join me in thanking them now.
Thank you, President Ryan for your very kind and too generous remarks on my behalf. And my thanks as well to all our speakers who offered words of welcome and inspiration earlier in the program, as well as our amazing student performing groups. To raise a child, it takes a village. To successfully plan and flawlessly carry out a multi-day event of this scale and scope, it takes a good-sized town. I thank everyone, most sincerely, who helped bring this all together.
When you are the fourth of six children—who have then gone on and had children of their own—names can sometimes be an issue. There are many Magills here in attendance today, and Trousdales and Shines, and not a few Szeptyckis as well, including my husband Leon and our children, Alex and Claire. I will not pause here to name each of our family members present. Or the very many people in attendance who are dear personal and professional friends, former teachers (from high school to college to law school), former students, and even former bosses. I will only say that you have come from near and far, and I am so grateful to have you here today.
I grew up in Fargo, North Dakota, a place that sometimes proudly identifies itself as “north of normal.” The weather app says that Fargo has a cold season that lasts for three-and-a-third months, but I can tell you from personal experience it can feel upward of three years. The average high temperature in January is 19 degrees, and the North Dakotan in me wants to point out that is without windchill. But I don’t remember the cold. More than anything, I remember growing up in the warming embrace of a loving and supportive family and community. The values of high plains pragmatism and caring for others had a formative influence in my early life. The fundamental importance of community is at its core. Which is what I see as being so special and potent about Penn and Philadelphia today.
III.
Great urban universities are like great cities: They never press pause on their own reinvention. Times change. The needs of the people—and the world—also change. To meet the moment, the university must evolve as well.
You can find this truth in every square foot of our campus and at each location Penn has called home. There is a distinctive feature of our architecture, art, and outdoor space. They are not stuck in one single style or historic period. We rightly cherish and celebrate our history. Franklin’s genius and spirit remain every bit as foundational today. They define who we are. And they suggest where we are headed, but they do not dictate it. At Penn, we respond to the opportunities of the present and the needs of the future.
In our early years, Penn chose 4th and Arch Streets as home. This was a choice, and it was a tough decision. A wealthy Philadelphian offered a tempting gift of land. It was on 6th Street, across from the State House. This would locate the academy at the heart of power and wealth in the city. But that was not our founder’s egalitarian vision. Instead, Franklin purchased the property on 4th Street.
Up to and through the American Revolution, Penn grew. By 1779, we had the first medical school and the first hospital in the country. We were also the first to combine college and professional schools. By 1800, we had more students, more faculty, more need for what Penn offered. Philadelphia had grown, too. So, the Trustees purchased a structure at 9th and Market Streets in 1801. It was once intended to be the house for the U.S. president.
Before long, we outgrew that as well.
Penn’s last and greatest move was in 1872 to our present location, across the Schuylkill River. This move came at just the right moment, giving Penn the ability to expand just as American universities were being transformed. Lab work, scientific investigation, and clinical training were becoming an integral part of the University’s efforts. Graduate studies ushered in the modern era of advanced scholarship and original research. The bold move to West Philadelphia kicked off Penn’s pioneering transformation into a modern urban research university.
There is one move we considered but did not make, which is revealing. In the 1920s, many alumni supported the idea of relocating the University to Valley Forge. Their campaign was meant to address what some called “The Problem of a College in a City.” In the 1930s, President Thomas Gates even offered a formal vision for a Valley Forge campus. The debate continued for decades and was not finally put to rest until 1959. A board meeting resolved, “That the proposal to establish a College […] near Valley Forge is hereby abandoned.”
I trust the chair of our Board of Trustees still agrees with that decision. Right, Mr. Bok?
I think we all agree it would have been a grave error. Penn’s move to Valley Forge would have been a flight away from who we are. Being directly involved in—and informed by—our great city has always been Penn’s catalyst. Without Philadelphia, we would not have arrived as a leading research university; home to top schools in the liberal arts, sciences, and professions; and a leader in academic medicine. A home for the world’s sharpest thinkers and sturdiest doers, from the poets and the physicists to the professionals and the public servants. An institution grounded in and whose greatness depends on and rises hand in hand with its diversity and inclusivity. A dynamic collective whole, energized across our many backgrounds and fortes. The decision to stay came from knowing who we are, knowing what fuels our vitality, and committing to it.
At every step, and with every brick, this University confronted the challenges of the time by declaring, “Let the experiment be made.” Not just for us but, in, the spirit of our founder, for the good of all.
Now, I’d like to make a confession. While preparing for today, a thought has kept me up at night: How does a person capture in one speech the breathtaking scope of what Penn is and does in our world today? I could cite Penn’s nearly 300,000 alumni worldwide and 28,000 current students, or the 600 undergraduate students who hail from this great city, 100 of whom call West Philly home. Or our University and health system faculty, physicians, and staff, more than 47,000 strong. Or cite Penn’s translational breakthroughs—more than 1,800 patents issued in the last five years alone. Or the many honors and awards our more than 5,000 faculty have won for their remarkable scholarship, teaching, and engagement. But numbers alone don’t do it. There is a better metric.
A highlight of my job has been getting out to meet students, faculty, and staff. On Move-in Day, I went out with a pad and pen and asked our newest students, the Class of 2026, for 26 top things to do on and around campus. While they were giving me fantastic suggestions, I was learning about them. The new class in many ways captures the vitality, breadth, and reach of Penn. They come from 84 countries and 49 U.S. states, and they look like the world: encompassing race and ethnicity, gender, walks of life, faith, and points of view. A significant number will be the first in their families to graduate from college. They say they’re most motivated by community impact, a commitment to learning, cultural engagement, and personal development.
Our students learn and engage with a faculty second to none. A diverse faculty that contributes to our fundamental knowledge, deepens our understanding, and shares discoveries with the world. Their contributions range from ingenuity that saves lives—such as mRNA technology and CAR T therapies—to new insights that sing to us all.
Take the work of Penn scholars like Dr. Emily Wilson. She is the first woman to publish an English translation of Homer’s Odyssey. Dr. Wilson has garnered every imaginable honor for her translation and is lauded for breathing new immediacy and fresh relevance into one of the oldest epics we know. Her latest project is a new translation of the Iliad. Thinking on scholarship like hers, it is clear to me that, just like any longstanding theories and other orthodoxies, translations need reexamination with fresh eyes. That’s what it takes to understand the human condition anew in a world that only spins forward.
It’s also a world and a reality that we still know so very little about. That is just one reason why basic research at Penn is so critical. Solutions to even the greatest challenges such as climate change depend first upon fundamental understanding—like the scholarship of Dr. Joseph Francisco. He applies novel tools from experimental physical and theoretical chemistry to enhance our understanding of the atmosphere at a molecular level. Illuminating the secrets of those chemical processes is essential to ensuring a sustainable planet.
Or take the pioneering work of Penn physicists Dr. Charles Kane and Dr. Eugene Mele. Full disclosure: I am a legal scholar, not a quantum physicist. But when I spoke with Drs. Kane and Mele, who share a Breakthrough Prize in Fundamental Physics for their discoveries, I was inspired by their theories about quantum topology and symmetry. They’re exploring the unique properties of topological insulators, materials that could lead to new levels of energy efficiency, and quantum computing. Maybe, one day, we’ll look back on their basic discoveries as our age’s kite and key—only unimaginably tiny.
IV.
Which brings me to the big question before us. Franklin declared, “Let the experiment be made.” In the centuries since, time and again, Penn has met the moment. Today, Penn’s effect in and on the world has never been greater.
Now, we must ask: What comes next? What does the world need from Penn?
We face many challenges. Faith in the promise of democratic self-government and the usefulness of institutions has eroded, not just here but around the world. Climate change brings existential threats. We stand on the cusp of revolutionary changes in medicine and human health and are only beginning to realize the promise of fundamental discoveries. And too many people lack access. Our society is profoundly polarized. We can’t agree on the facts. The gap widens between those who have a lot and those who have too little. Many people no longer believe that knowledge, education, service to others, and arts and culture are the best and surest paths to well-lived and better lives. And we require leaders—broadly and deeply learned, service-minded, and bearing all the other hallmarks of an excellent education.
Yes, the challenges are many. The need is great. But here’s my message: In its long illustrious history, Penn has always met the moment. Now and for the future, Penn will make the moment.
We can be confident enough in our strengths to be bold, to take risks, to play offense. We can stand tall on Penn’s distinctive values and the creativity and tenacity of Penn’s people.
Making the moment. What does that feel like? What does that look like?
Let me offer you an image: It’s drawing down the lightning.
A few years after Franklin astounded the world with his discoveries, a Scottish physician wrote to him. He asked how Franklin had first thought to conduct his famous experiment with the kite and the key. Franklin shared his thinking freely, his drive to help humankind and build knowledge, his burning curiosity, the steps in his scientific process. The sum of his efforts, as he put it so memorably, was to draw down the lightning.
Here is what making the moment, what drawing down the lightning looks like to me. It requires the right kite and key. Ours are Opportunity and Truth.
Over many centuries, universities have been unique drivers of these two things. At our most fundamental, we seek truth and convey it. At our most aspirational, we enhance opportunity and hone the tools for attaining it. No other institution in the world can claim the staying power of universities. No other institution today can fully claim our legacy. Now, today, the very nature of truth and the means to opportunity are fragile. The University of Pennsylvania is called upon to redouble our historic—and forward-looking—commitment to these twin principles.
For Franklin, opportunity meant finding new and innovative means anywhere to improve the lives of people everywhere. For Penn now, it means maximizing possibilities for people of all backgrounds. It means increasing fairness. It means strengthening diversity and inclusion. Both within Penn and all around. It’s the sum of Penn’s efforts throughout our city, the nation, and the world. Never in our history have we been more strongly positioned—never before has the word “opportunity” been so rich with possibility.
The same holds true for Truth. Penn empowers truth through our teaching, research, and invention. We have never been in a better place, or better prepared, to drive the highest levels of interdisciplinary collaborations. We will do even more to bring together the very best minds with the best resources. We will fuel that signature Penn drive to create and disseminate knowledge to bring about a better world.
Penn welcomes a challenge—we thrive on it. To answer the great challenges of our time, Opportunity and Truth will be our conductors, our kite and key. Our means to draw down the lightning.
Which brings me to the most important perspective of all: tomorrow. The throughline of Benjamin Franklin’s life and of Penn’s history—and present—is an unblinking focus on the future. Franklin sometimes regretted being born too soon, deprived of knowing what would be known 100 years hence. We have that virtuous impatience, that wonderful urgency to put our knowledge and discoveries to work in order to make the future better for all. The reason we’re all here today, really, is for tomorrow.
V.
Opportunity, Truth, Tomorrow. These ideas define Penn’s history, its mission, and what we bring to the world. They embody an uncompromising commitment to excellence in all we do while constantly striving for better in everything we do. That work is ongoing. The work remains unending.
Today, we commit our University and ourselves not only to meeting the moment but to making the moment. It is the right thing, the necessary thing to do. And we are capable of doing these great things.
What is truly uniquely Penn?
It is making the experiment.
It is making the moment.
It is drawing down the lightning.
As Penn’s ninth president, I pledge to do everything in my power to support this University, this city, and our people in making the moment.
The future awaits. We stand ready. Let us draw down the lightning—together. Thank you.
Penn Libraries: Gift of Kenneth and Joyce Robbins Collection of South Asia History
Over the course of more than five decades, Kenneth X. Robbins and his wife, Joyce Robbins, have amassed a collection of more than 100,000 items relating to the history of South Asia, Africans in the greater Indian Ocean world, and the Jewish diaspora in India and beyond. This year, they designated the Penn Libraries as the recipient of the Kenneth and Joyce Robbins Collection of South Asia History in their estate planning.
“The Penn Libraries has made it a strategic priority to build, preserve, and increase access to deep and distinctive collections,” said Constantia Constantinou, the H. Carton Rogers III Vice Provost and Director of Libraries. “The Robbinses’ generous gift will make our Center for Global Collections a premier destination for students and researchers of South Asian history.”
Mitch Fraas, director of special collections and research services, said, “This is the largest collection of Indian ephemera outside of India. It provides a lot of insight [into] social and cultural history topics that people are interested in. Generations of scholars will find research topics here and use this material in their teaching.”
Kenneth Robbins describes his collecting focus as materials pertaining to maharajas and other local and regional Indian rulers, as well as Sufis and Indian minority groups, specifically Jews and African Muslims. Within these broad categories, the Robbinses’ holdings provide myriad opportunities to delve into particular topics and periods of time.
“There is something in here to appeal to everybody, from the people who are studying imperialism to the people who are studying South Asia, to art historians, to historians of religion,” said Mr. Robbins, who hopes the Penn community and the greater community of scholars interested in South Asian history will deeply engage and interact with the collection.
Mr. Fraas added, “These are the deep histories that people are looking for that are hard to find in official sources … and also across a range of media.”
The collection is impressive in not only the breadth of topics it covers, but also in its sheer scale and the diversity of materials represented. Although it includes the books, manuscripts, medals, and fine artworks one would expect, the bulk of it comprises unique ephemera: Hindu, Islamic, and Bollywood movie posters, postcards, flags, and manuscript ledgers from Indian synagogues.
“There are a lot of valuable things [in the collection],” Mr. Robbins said. “But there also are a lot of things that nobody has collected because unless they are in huge quantities, they don’t have any historical importance. You get a much fuller picture, and that’s the idea.”
Mr. Robbins and his wife are supplementing their collections gift with a planned gift of $400,000 to the Penn Libraries for processing and preservation.
Mr. Fraas has visited Mr. Robbins to view the collection several times, enjoying the anecdotes from what he calls Mr. Robbins’ “encyclopedic memory” of these items and their significance. Each time, he learns something new; but when asked about highlights of the collection, he said, “By and large, the great discoveries are still yet to be made.”
Indeed, Mr. Robbins himself continues to make new connections and explore new subjects. “My goal is to always find a new direction,” Mr. Robbins explained. “As I find each piece of new material, it leads me in different ways. For example, I was already collecting things about Jews in India. And now I’m collecting things about Jews in North Africa and the Ottoman Empire.” He also expanded into visual documentation of the history of Africa, the Islamic world, and Asia with special emphasis on the later Ottoman empire, the first Iran constitutional revolution, the European attacks on Morocco, the Boxer Rebellion, and other international crises of the late 19th and early 20th centuries.
Mr. Robbins’ scholarly output—books, articles, exhibitions, and presentations—based on the collection is extensive: he has co-authored or co-edited many titles based on his findings. In 1968, he began collecting Rajput, Deccani, Mughal, and Company School paintings sold by dealers and auction houses. In 1979, he retrieved his boyhood collection of stamps, mostly obtained from visits to UN consulates. He was shocked to also find an entire carton of stamped documents from obscure Indian princely states like Maler Kotla and Bamra. At this point, he began thinking like a researcher. This led to exhibitions on medicine and maharajas, using everything from a 19th century painting of an elephant attacked by a “fever demon” to postcards of hospitals staffed by women doctors for female patients. Mr. Robbins found that only coin collectors knew that Bengal was ruled by an East African dynasty from 1486 to 1493. It became his mission to bring such information into general research discourses through exhibitions and publications, and by giving the collection to the Penn Libraries.
“You get all sorts of information from the collectors who have all sorts of data…but that information is lost to the general researcher,” he said. “My intention [by giving the collection to the Penn Libraries] is to bring that into the general historical discussion.”
2021-2022 Report of the Office of the Ombuds
2021-2022 Report of the Office of the Ombuds
Jennifer Pinto-Martin, University Ombuds
Introduction
The return to campus following COVID has had both benefits and challenges. While re-engaging with colleagues and students has been rewarding, the return to campus after over two years of virtual communication among faculty, students, and staff has introduced increased potential for friction.
Many schools and units on campus continue to debate whether to support some form of off-site work, whether it be fulltime onsite, fulltime remote, or hybrid. COVID-related policies and decisions and their interpretation and application continue to evolve as the pandemic waxes and wanes. There is a growing awareness of the impact of these changes on the entire Penn community.
The Office of the Ombuds is a confidential, informal, impartial, and independent resource available to assist faculty, students, and staff who are endeavoring to address these and other issues involving conflicts, disputes, and obstacles to one’s successful engagement as a member of the Penn community.
The Year in Review
The number of visitors to the Office of the Ombuds increased from 153 in 2020-2021 to 186 during the 2021-2022 academic year, an increase of 20.56%. Employment-related matters continue to represent the majority of issues brought to the office (46% of issues discussed). Staff made up 45% of total visits to the office. See Table 1. Common concerns among staff included organizational climate; toxic work environments; lack of transparency about decisions; discipline and performance issues; lack of collegiality; job classification issues; issues with job opportunities; and COVID-related policies and decisions. See Table 2.
We also saw an increase in the number of visitors from the faculty ranks (16% of total visits) and from graduate and professional students (24% of total visits). Among faculty, some of the key issues we heard about included the following: job security and related issues; tenure and promotion issues; contract renewal and interpretation; and faculty recruitment and related practices. Reports of lack of collegiality and bad behavior (abusive, demeaning, bullying, demoralizing behaviors; racist behaviors; and microaggressions) were also common. Issues related to authorship and intellectual property were also raised.
With respect to graduate and professional students, recurring themes included issues such as: advisor and faculty relations; poor communications; programmatic structure and content; and student fit in programs and termination from programs. Behavioral issues involving peers and faculty (abusive, demeaning, bullying, demoralizing behaviors; microaggressions) were also commonly reported.
Following the pattern of the past several years, a prominent concern brought to the Office of the Ombuds pertained to behavioral matters (24% of issues reported), from all corners of the University community. These included abrasive, abusive, and inappropriate behaviors; microaggressions; bullying; racist behavior; sexual harassment and other forms of sexual misconduct; and discrimination. For example, 7.8% percent of visitors reporting employment concerns also reported associated behavioral issues. Similarly, four of the 46 visitors with academic concerns (8.7%) also reported associated behavioral issues.
Members of the Penn community who are in a position of influencing the culture and climate of the organizational unit to which they belong or lead are encouraged to be mindful of the importance of collegiality and respectful treatment of others, to model those behaviors, and to take action when bad behaviors occur. Penn is a collection of over 50,000 human beings and conflicts and disputes will inevitably occur. The problematic behaviors we learn about in the Office of the Ombuds do not have to follow. We encourage members of the Penn community who find themselves in conflict or a dispute with others to reach out to the Office of the Ombuds before the matter escalates, when an amicable resolution can still be achieved. A description of the types of assistance we provide is available in Table 3.
During the past academic year, we also engaged in educational programming at several schools and units in order to raise awareness about the role of the Ombuds and ways that the office can be used to resolve conflict. In addition, several educational sessions on microaggressions and bullying and mediating conflict were offered and were very well received.
I want to personally extend my deepest appreciation to Marcia Martinez-Helfman, who has announced her retirement and will be leaving once we have a successor in place. Marcia has been a steadfast and committed partner to the faculty Ombuds for over 11 years and I have enjoyed working with her and learning from her. Wishing her all the best in the next phase of her life!
Table 1: Visitors by Rule
ROLE |
NUMBER |
PERCENTAGE OF VISITORS |
Faculty |
30 |
16.13% |
Graduate/Professional |
44 |
23.66% |
Undergraduate |
14 |
7.53% |
Staff |
83 |
44.62% |
Post-Doctorates |
5 |
2.69% |
Other |
10 |
5.37% |
TOTAL |
186 |
100% |
Table 3: Types of Engagement with Visitors
TYPE OF ENGAGEMENT
|
DESCRIPTION
|
Option exploration
|
Listen to visitor’s explanation of issue or concern, and assist with identifying possible avenues for resolution, alternative resources, possible action or inaction, etc. and weighing relative merits of options.
|
Coaching
|
Provide visitor with approaches, methods, choice of language, tone, etc. to respond to circumstanc; role play and rehearse communications.
|
Inquiry of Penn Resource
|
Reach out directly to Penn resource to gather information pertinent to the resolution of the dispute, or that may contribute to a better understanding of the circumstances by one or more of the parties.
|
Referral to Internal Resource (within Penn)
|
Provide visitor with description of and contact information for resource(s) within the University that may be able to assist with matter.
|
Referral to External Resource (outside of Penn)
|
Provide visitor with description of and contact information for resource(s) within the University that may be able to assist with matter.
|
Mediation/Facilitated Conversation (offered and/or hosted)
|
Offer to serve as neutral intermediary between parties wishing to meet to discuss issues, concerns, conflicts, etc., and host meeting upon request and mutual agreement of parties.
|
Referral to Penn Policy
|
Direct visitor to statements of policies, procedures and practices as formally addressed by the University, a school, academic department, center, program, administrative unit, etc., primarily available on the Univesity web site.
|
Shuttle Diplomacy
|
Serve as conduit for information between parties who cannot or are not willing to communicate directly with each other.
|
Other
|
Activity or involvement not falling under any other category.
|