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One Step Ahead: Enroll Now: PennKey Self-Service Password Reset App for Forgotten Passwords

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Another tip in a series provided by the Offices of Information Security, Information Systems & Computing and Audit, Compliance & Privacy

On November 15, 2022, the University will implement the new PennKey Self-Service Password Reset (SSPR) application, which will allow you to quickly reset your own PennKey password–using only your pre-registered personal (non-Penn) email address and cell phone number. SSPR will dramatically improve user experience with a modern, secure, easy-to-use app for anywhere, anytime resets should you forget your PennKey password in the future. 

SSPR Enrollment Now Open

To take advantage of SSPR when it becomes available on November 15, you are encouraged to pre-register your preferred personal contact information at: https://accounts.pennkey.upenn.edu/pwm/private/updateprofile. 

What to Expect During Enrollment

  • You’ll be prompted to enter a personal (non-Penn) email address and cell phone number; these will be used only for this purpose and will not be shared with any other University systems
  • Codes will be sent to the personal email address and cell phone number you enter
  • Once you have entered those codes at the prompts, your contact information will be successfully registered

Starting November 15, you’ll be able to use SSPR to reset a forgotten PennKey password by sending a code to your registered personal email. After reset, a notification message will be sent to both your registered personal email and cell phone.

Those who choose not to enroll should continue to contact their LSPs or Service Desks if they need to reset their PennKey passwords after November 15.

SSPR Help & Resources

For additional tips, see the One Step Ahead link on the Information Security website: https://www.isc.upenn.edu/security/news-alerts#One-Step-Ahead.

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