ISC is proud to announce that we are holding rates steady for both the Central Service Fee and for networking and telecommunications services. We made this decision to simplify activities as we restructure our department.

For help determining the services you need, please visit the ISC Client Care website at http://www.isc.upenn.edu/help or call (215) 898-1000. All ISC networking and telecommunications rates for FY’17 are available at: http://www.upenn.edu/computing/isc/networking/rates/

—Tom Murphy, Vice President for Information Technology and University Chief Information Officer

Highlights of FY’17 Rates

ISC has identified upgrades and additions to network services, as well as to the Central Infrastructure Bundle through which ISC provides numerous core networking, security and identity management services to the University community. A series of strategic efforts is allowing ISC to keep FY’17 rates steady, while greatly enhancing network capacity, security and services. We are also excited to launch PennO365, the University’s cloud-based email and calendaring service that is available to every School and Center on an opt-in basis. For more information please visit: https://www.isc.upenn.edu/penno365

Infrastructure & Ports

Our Next Generation PennNet project continues to augment network capacity and to address the big data and collaboration needs of University researchers. Additionally, with funding from the National Science Foundation, ISC will continue to implement a 100 Gbps-capable “Science DMZ,” a high-speed sub-network that is distinct from the general purpose campus network and engineered for research applications.

Activation fees apply to all port activations. See:

http://www.upenn.edu/computing/isc/networking/rates/activation.html

*Limited availability. Ongoing monthly connectivity charges include a bandwidth surcharge to support increased costs associated with the campus backbone and external Internet. Additional installation fees may include fiber, additional optical components and contractor charges. Please contact ISC Client Care at help@isc.upenn.edu to discuss associated costs for specific network environments.

*This is an estimate for budgeting purposes. Monthly support costs include equipment capitalization, hardware and software maintenance, and staff support.

Telephony

Rates for PennNet Phone will remain the same for FY’17.

For a complete description of telephony services and rates, see: http://www.upenn.edu/computing/voice/

Call Center Services (ACD)

Rates for ACD will remain the same for FY’17.

For a complete description of Call Center Services (ACD) and rates, see:

http://www.upenn.edu/computing/isc/networking/rates/voice/acd.html

Email Services

Rates for legacy email services will remain the same for FY’17.

For a complete description of legacy email services and rates, see: www.upenn.edu/computing/isc/networking/rates/data/email.html

ISC recently launched PennO365, the University’s cloud-based email and calendaring service that is available to every School and Center on an opt-in basis. For more information please visit:

https://www.isc.upenn.edu/penno365

Penn Video Network (PVN)

PVN operates the campus cable television network and the Penn Video Productions group, which offers full Coursera production, as well as a range of other professional video services for the Penn community. PVN can also broadcast course-related content to academic buildings and student residences. For additional information about PVN, see: http://www.upenn.edu/video/

For a complete description of Penn Video Productions rates and available services, see: www.upenn.edu/video/pvp/