Human Resources Special Winter Vacation Hours
Please take note of the Division of Human Resources services schedule during the upcoming Winter Break.
Human Resources will be closed Wednesday, December 25, 2019 through Wednesday, January 1, 2020 for Penn’s Special Winter Vacation. However, during the break, many of our resources will still be available to University faculty and staff. Please note that these services may be closed, limited, or operating on modified schedules on December 24 and 25, 2019 and January 1, 2020. See the schedule below for details. Have a safe and wonderful winter break!
—Division of Human Resources
| Resource | Contact Information | Services | Holiday Schedule | ||
| Employee Solution Center |
(215) 898-7372; hcmsolutioncenter@upenn.edu; www.solutioncenter.upenn.edu |
A comprehensive call center with answers to your HR and Payroll related questions. | December 25-January 1: closed | ||
| Benefits Solution Center | 1(866)-799-2329 www.hr.upenn.edu/benefits |
For questions about Penn’s health and life insurance benefits and FSAs | December 24 and 25: benefits offices closed; call center hours: 8 a.m.-10 p.m.; January 1: benefits offices closed; call center hours: 8 a.m.-10 p.m. | ||
| Retirement Call Center | 1 (877) PENN-RET (1-877-736-6738) www.hr.upenn.edu/retirement |
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December 24: open 8 a.m.-3 p.m.; December 25: closed; December 31: open 8 a.m.-3 p.m.; January 1: closed | ||
| Staff and Labor Relations | (215) 898-6093 www.hr.upenn.edu/workplace-issues |
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December 25: closed; January 1: closed; (Voicemails checked daily December 26–29) |
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| Employee Assistance Program | 1 (866) 799-2329 http://www.hr.upenn.edu/eap |
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Available 24 hours a day, 7 days a week | ||
| Health Advocate | 1 (866) 799-2329 www.healthadvocate.com/upenn |
Free and confidential help with navigating healthcare benefits and services | December 24 and 25: closed; January 1: closed; Available 24 hours a day, 7 days a week | ||
| Care.com Backup Care | 1 (855) 781-1303 http://penn.care.com |
Temporary in-home dependent child and adult care services to help you manage your professional responsibilities | Please register and schedule care in advance. Care services are available 24 hours a day, 7 days a week | ||
| Onboard@Penn | (215) 898-7372 https://www.solutioncenter.upenn.edu/home/onboard |
A walk-in center that provides onboarding services for new hires and current Penn faculty and staff | December 25-January 1: Closed. | ||
| StayWell Helpline | 1 (855) 428-6324 http://penn.staywell.com |
Penn’s Be in the Know call center | December 24: 9 a.m.-1 p.m.; December 25: closed; December 31: 9 a.m.-1 p.m.; January 1: closed |