During this challenging time, Penn’s Wellness team would like you to remember Penn’s Employee Assistance Program (EAP) is available 24 hours a day, seven days a week to assist you with behavioral health and work-life issues. Please feel free to contact EAP at any time.

Call: 1 (866) 799-2329
Email: EAPinfo@healthadvocate.com
Visit: www.hr.upenn.edu/eap

Penn’s EAP provides eligible faculty and staff, and their families, access to free, confidential, 24/7 counseling and referral services for personal and professional life issues from any location.

EAP services are available by phone, email, webchat and video sessions. Face-to-face sessions will be available when the Philadelphia region returns to normal business hours. Health Advocate EAP counselors will connect you with the right experts at the right time: masters level clinicians, work/life specialists, medical bill negotiators, and financial and legal professionals. In addition, Health Advocate offers multi-language capabilities.

Counseling is free for you and your immediate family members—your spouse, dependent children and your parents and parents-in-law.

Each family member can receive up to eight free counseling sessions per distinct problem, per fiscal year, from the time of your initial intake. If you exceed this limit, Health Advocate will make every effort to coordinate services with your existing health insurance. You may be referred to your insurance plan for services, where applicable, before your eight sessions are completed if it is determined that your clinical needs require treatment beyond the short-term scope of EAP.

Caring for older adults: Penn benefits-eligible faculty and staff have access to Senior Care Planning through our Care.com benefit.

We appreciate your resiliency in this unprecedented situation as we work together to support and protect each other and our loved ones.

—Division of Human Resources