On August 1, 2021, Penn Video Network’s traditional coaxial television (CATV) will transition to a 100% streaming model. This change is necessitated by Comcast’s mandate to discontinue all campus television coaxial service by August 1, 2021. Penn Video Network’s coaxial CATV service will remain in operation through July 31, 2021, after which it will go dark.

Residential users—students, faculty, and staff living in College Houses, Sansom Place, and GreekNet Houses—should access television programming through Xfinity on Campus streaming, already in operation. Residential users can connect to Xfinity on Campus via browser or the Xfinity Stream app, available on select wireless and mobile devices. Setup, programming information, and more can be found on our website: https://www.upenn.edu/video/.

Non-residential users will access television programming through X1 for Hospitality streaming, a new service offering delivered via a proprietary set-top box, provided by Comcast. Each X1 set-top box requires a dedicated power outlet and Ethernet port, and connects to a television via HDMI. Current billing rates for non-residential locations will remain the same after the transition. If they have not already done so, non-residential clients should confirm their decision to transition from Penn Video Network coaxial campus television (CATV) to the new X1 for Hospitality streaming model no later than March 30, 2021, by contacting ISC Client Care at help@isc.upenn.edu, https://www.isc.upenn.edu/help, or (215) 898-1000.

For more details regarding the transition to all-streaming, see our informational website at https://www.upenn.edu/video/transition-to-streaming.html.