Penn Parking & Commuter Services has announced the launch of a major parking improvement project that includes modernizing both the hardware and software for the University’s parking environment. Work is underway at campus parking facilities and is scheduled to be completed in the coming months. Permit holders will be notified in advance when these improvements are implemented at their designated parking garages.  

According to Joe Russo, senior director of the Division of Business Services, the transformation of the campus parking facilities will improve the customer experience. “The investments in equipment, systems, and new product development will not only address current needs in our facilities but will allow us to provide more parking options in the future.” Once the upgraded technology is in place, additional enhancements are scheduled, which include new permit options for employees.

In the coming months, all parkers can expect:  

• Real-time, video-on-demand customer support at all entrances, exits, and payment kiosks, enabling 24/7 live-assistance when the facility is not staffed.
• An updated Park@Penn web portal providing the convenience of opt-in text messaging, improved management of vehicle and personal information, easy-to-use change and cancellation request functions.
• New mobile-pay options at garages and lots, which will include Apple Pay and Google Pay.

Additionally, patrons who use Penn’s garages will experience a more reliable and consistent service when entering and exiting the University’s parking facilities due to:

• All new equipment including entrance card readers, lighted gate arms, and pay-on-foot kiosks.
• Real-time integration between the administrative parking systems which will significantly minimize the wait for gates to open.
• Permit holders being able to use their PennCards to gain access to vehicle entry and exit lanes and pedestrian doors of their assigned garage.

A cross-divisional Penn engaged in a multi planning effort for this project. Their work included incorporating extensive feedback gained through a series of surveys and focus groups aimed at ensuring the features aligned with the needs of the Penn community.