Another tip in a series provided by the Offices of Information Security, Information Systems & Computing and Audit, Compliance & Privacy

Self-Service Password Reset is the fastest way to reset a forgotten PennKey password. 

While the University has added features to help protect your account, the password remains central to helping secure your PennKey. Self-Service Password Reset (SSPR) allows you to reset a forgotten password quickly and easily. 

Self Service Password Reset is opt-in and is optional but strongly encouraged.

To use SSPR, you must be enrolled in the service before you forget your password. You can enroll in SSPR when you create your PennKey or at any time afterward. A personal, non-Penn, email address is required for SSPR enrollment, as well as a phone number. The service supports international and domestic cell phone numbers. Both the personal email address and cell phone number are needed to use SSPR. You will only receive text messages from SSPR when you enroll in the service, update your profile, and receive confirmation that you have changed your PennKey password. 

When you forget your PennKey password and use SSPR, a reset link is sent to your registered email address, and you are sent a confirmation text after the PennKey password is changed to confirm the change. A text message is also sent when you update your SSPR profile. Depending on your cellular plan, message and data charges may apply.  

For more information on SSPR: https://accounts.pennkey.upenn.edu/pwm/private/login

For information and assistance with your PennKey: https://pennkeysupport.upenn.edu/

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For additional tips, see the One Step Ahead link on the Information Security website: https://www.isc.upenn.edu/security/news-alerts#One-Step-Ahead.