ISC plans to hold most rate-based services steady for FY ’19. The Central Service Fee (CSF) rate will increase by 2.41% effective July 1, 2018. The FY ’19 rates are a result of a comprehensive review that took place in partnership with the Penn IT Planning Task Force (ITPTF). See https://www.isc.upenn.edu/about-itptf. All ISC service rates for FY ’19 are available at www.isc.upenn.edu/rates-service-list.
For help determining the services you need, please visit the ISC Client Care website at www.isc.upenn.edu/help or call 8-1000.
—Tom Murphy, Vice President for Information Technology and University Chief Information Officer
ISC Rates for the Following Services will Remain the Same for FY ’19
ISC Rate-Based Service: FY ’19 Service and Rates Page
PennO365 email: www.isc.upenn.edu/penno365-rates
PennNet Ethernet Ports (Data Ports): www.isc.upenn.edu/pennnet-ethernet-ports-rates
Penn Video Network: www.isc.upenn.edu/phone-tv-video
PennNet Phone: www.isc.upenn.edu/pennnet-phone-rates
Traditional Telephony: www.isc.upenn.edu/traditional-telephony-rates
Wireless at Penn: www.isc.upenn.edu/wireless-at-penn-rates
ISC Invoices—Your New ISC Bill via ISC’s Apptio “Bill of IT”
ISC continues its move to more transparent, easy-to-understand IT bills using Apptio, ISC’s new “Bill of IT” service. With more than 50% of ISC invoices managed by Apptio, ISC is well on its way to managing the vast majority of client bills with Apptio by the end of this fiscal year.
ISC’s Apptio provides clients:
• Automated bill notifications and consolidated access to ISC invoices
• Self-service invoice details, exportable to Microsoft Excel
• Fiscal year-to-date trends for IT charges and service consumption
• Dashboard summary of ISC invoices and trends to inform budgetary conversations
To request access to your departments’ invoices, go to https://www.isc.upenn.edu/apptio and follow the instructions. An email confirmation will be sent after your account is created that will include instructions for accessing Apptio.