ISC is implementing a set of rate changes for FY24.  Rates have been held firm for the last several years, but changes in technology, the labor market, and our environment at Penn have

compelled us to review and revise our pricing strategies in several areas.
These changes allow us to continue making important technology investments and delivering services that are effective and efficient. Below is a summary of the FY24 changes.  

—Tom Murphy, Senior Vice President for Information Technology and University Chief Information Officer (CIO)

Smartsheet Licenses: Rates have been kept stable despite increasing vendor costs for the last few years. To recover these costs, the rate will increase by 10% from $25.00/license/month to $27.50/license/month.

Zoom Add-On Licenses: A review and standardization of administration costs across all Zoom licenses to 10% resulted in a reduction in costs for most clients.

Articulate 360 Licenses: Vendor-driven increases have resulted in a 5% increase in the per-license fee for Articulate 360.

Box Overage Charges: To protect Penn from major increases to future Box costs, a decision has been made to charge for usage over 1TB.

• 1TB to 5TB-$500/year
• 5TB to 50TB-$2000/year
• Every additional 50TB-$5000/year

ISC will work with highly impacted organizations to smooth out the effects of this change.

Departmental Firewalls: This pricing model change reflects a service model change made several years ago to include hardware maintenance and replacement costs. This should correspond to a decrease in client-borne hardware maintenance and replacement cost.

Virtual Desktop Infrastructure: A significant investment in hardware to strengthen and reinforce the service has necessitated a 10% increase in rates.

HireIT: Increasing complexity of environments, the number of devices per person, and the extraordinary increase in labor costs have warranted an increase to HireIT’s Extended and Leadership rates by 5%.

Labor Rates: Wage increases over the last several years (including an unprecedented increase in tech wages in Philadelphia of 12% in 2022) coupled with ISC holding rates steady for a few years has resulted in increases to ISC’s hourly rates of 4.5% (high tier), 6.8% (mid-tier), and 7.1% (low tier).

PennNet IP Address Registration: For increased security, we are proposing an IP Address Registration fee of $560 to cover tracking and registering of unregistered IP addresses.

Expedited Installation & Activation Fee: To cover some of the additional expense incurred for unexpected, expedited requests we are implementing an expediting fee of $560.