Human Resources Special Winter Vacation Hours
Please take note of the Division of Human Resources services schedule during the upcoming winter break.
Human Resources will be closed Thursday, December 24, 2020 through Tuesday, January 5, 2021 for Penn’s extended Special Winter Vacation. However, during the break, many of our resources will still be available to University faculty and staff. Please note that these services may be closed, limited, or operating on modified schedules on December 24 and 25, 2020 and January 1, 2021. See the schedule below for details.
Have a safe, healthy, and peaceful winter break!
—Division of Human Resources
|
Resource |
Contact Information |
Services |
Holiday Schedule |
|
Penn Employee Solution Center |
215-898-7372 |
A comprehensive call center with answers to your HR and Payroll related questions |
December 24-January 5: closed |
|
Benefits Solution Center |
1-866-799-2329 |
For questions about Penn's health and life insurance benefits, and FSAs |
December 24 -25: benefits offices closed; live message service hours: 8am-10pm EST January 1: benefits offices closed; live message service hours: 8am-10pm EST |
|
Retirement Call Center |
1-877-PENN-RET (1-877-736-6738) www.hr.upenn.edu/retirement |
Penn's retirement plans |
December 24: 8am-3 pm EST December 25: closed |
|
Staff and Labor Relations |
215-898-6093 |
Emergency employee and labor relations issues |
December 24- 25: closed January 1: closed (Voicemails checked daily December 24, 26-29 and January 4-5) |
|
Employee Assistance Program |
1-866-799-2329 |
Personal and professional life issues |
Available 24 hours a day, 7 days a week |
|
Health Advocate |
1-866-799-2329 |
Free and confidential help with navigating healthcare benefits and services |
December 24-25: live message service hours: 8am-10pm EST January 1: live message service hours: 8am-10pm EST |
|
Care.com Backup Care and Senior Care Solutions |
1-855-781-1303 |
Temporary in-home dependent child and adult care services to help you manage your professional responsibilities |
Please register and schedule care in advance.
Care services are available 24 hours a day, 7 days a week. |
|
Onboard @ Penn |
215-898-7372 |
A walk-in center that provides onboarding services for new hires and current Penn faculty and staff |
Virtual Services: December 24-January 5: Closed
On-campus Services resume January 11 |
|
Virgin Pulse Member Services |
1-855-920-2290 (M-F, 8am-9pm ET) Live Chat (M-F, 2am-9pm, EST) and web support at https://join.virginpulse.com/penn |
Penn’s Be in the Know wellness platform partner and Member Services options. |
December 24- 25: closed December 31: closing at-7pm EST January 1: closed |