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One Step Ahead: Make Sure Your Email Gets Into Their Inbox |
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November 17, 2015, Volume 62, No. 14 |
Another tip in a series provided by the
Offices of Information Systems & Computing and Audit, Compliance & Privacy
When sending an announcement via email, it can be difficult to make sure recipients will recognize it as a legitimate communication from your office, and not as a forgery, scam or phishing attempt. Here are some steps you can take to make sure recipients recognize your email message as legitimate:
• Provide contact information (other than an email address) that recipients can use to verify legitimacy, e.g., sender’s name as it appears in the Online Directory and campus phone number.
• Don’t send any sensitive information, e.g. passwords, in email. Such information should be communicated using other, more secure channels.
• Include only Penn (upenn.edu) email addresses and web sites in the email.
• Whenever possible, avoid sending a website link at all, particularly if you need the recipient to go to the site to log in or provide personal information. Instead, recommend that they visit your site X (by using a bookmark or your known website address) and click on the link for Y.
For more information, contact ISC Information Security (security@isc.upenn.edu). For technical assistance, contact your Local Support Provider.
For additional tips, see the One Step Ahead link on the Information Security website: www.upenn.edu/computing/security/ |
Almanac -
November 17, 2015, Volume 62, No. 14
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