Planned Data Center Outage for Preventive Maintenance: August 1 |
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Information Systems & Computing (ISC) has scheduled a Data Center outage for Saturday, August 1 and many networked applications and services will be unavailable. The 3401 Walnut Data Center, which houses a number of critical University applications and services, will be taken off-line at 11 p.m. on Saturday, August 1 for preventive maintenance of electrical systems. We are anticipating that all services will be available by noon on Sunday, August 2.
During the outage, all computer systems housed within the 3401 Walnut Data Center will be unavailable. These systems include many central University applications and services, such as Student Records and Financials Systems (SRS and SFS), Penn InTouch, BEN Financials & Penn Marketplace, Personnel/Payroll & PennWorks, Penn Community & Penn Directory, Data Warehouse, all research administrative systems (PennERA, PennERS, HS-ERA, etc.), Campus Express, Delphi and Penn Parking Online. Please see https://www.isc.upenn.edu/alerts-outages/aug2015outage/ for a list of affected applications and services. Additional services and applications may be added to the list as information becomes available.
Important ISC services that will remain available include central email services (Exchange and Zimbra), the central web service (www.upenn.edu) and wireless services (AirPennNet and AirPennNet-Guest). Regular wired PennNet, PennNet Phone and PennNet Phone voicemail will be available except in 3401 Walnut (including the shops).
Preventive maintenance of the electrical service to the 3401 Walnut Data Center is critical to ISC’s ability to continue to provide the 24/7 access upon which the Penn community relies. Postponing maintenance is not an option, as it carries the very real risk of an unplanned disruption that would require extensive emergency recovery time and could have severe consequences for service availability. While there is never a perfect time for the data center to be off-line, we have scheduled the outage for the weekend and on dates that are the least disruptive to significant campus events and key dates in the University’s academic and business calendars. We know that the outage may cause inconvenience for some and we will do everything we can to ensure that it is as brief as possible. As in similar outages, we ask that you do not schedule system-dependent events during this time.
ISC will hold two information sessions to answer questions about the outage. Starting mid-May, please check https://www.isc.upenn.edu/alerts-outages/aug2015outage/ for details about the sessions, including registration information.
If you have any questions or concerns, please contact your regular application support resource or Local Support Provider (LSP). If you don’t know who your LSP is, please see https://www.isc.upenn.edu/my-it-local-support-provider
—Tom Murphy, Vice President of Information Technology &
University Chief Information Officer, Information Systems & Computing
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