|
Penn Medicine University City: Raising the Bar on Patient Engagement and Experience |
|
September 16, 2014, Volume 61, No. 05 |
A grand opening celebration for Penn Medicine University City took place last Friday to shine a spotlight on the latest advances in patient experience and engagement in the new West Philadelphia outpatient building, which is home to more than a dozen clinical specialties. It showcased the 13-story facility on the northeast corner of 38th and Market Streets (Almanac October 2, 2012).
Built with patient engagement in mind, the 150,000-square-foot outpatient facility aims to keep patients informed and involved in their own health. This cutting-edge care delivery model was developed using best practices from industry leaders in customer service and patient experience, combined with patient suggestions and feedback. Injury-specific waiting room “hubs” where patients can converse with others with similar conditions such as knee injuries, check-in kiosks and iPads preloaded with injury-specific educational material are among the features of the new building, along with a nearly 29,000-square-foot physical therapy facility.
A preeminent example of the collaborative, “one-stop shop” model for which Penn Medicine has become known is the new Penn Musculoskeletal Center. The region’s first center focused on treating musculoskeletal disorders, specialists there offer a unique approach to treating orthopaedic disorders, injuries and other conditions of the joints, bones or muscles, by bringing together specialists in orthopaedics, rheumatology, physical medicine and rehabilitation, pain medicine and musculoskeletal radiology in a single location.
|
|
By affixing thousands of iridescent glass elements into stainless steel mesh, installation artist Soo Sunny Park creates an undulating structure that transmits, reflects and refracts natural and artificial light. Her permanent, site-based work fills the Wexford Science Center atrium with rainbow hued shadows and abstract color washes. In Orders of Nature, the shifting light itself becomes an ephemeral sculptural material. The artist is Chair of the studio art department at Dartmouth College in Hanover, New Hampshire. It was funded by the Philadelphia Redevelopment Authority's Percent for Art program. Penn Medicine at University City occupies most floors of this new building. Photo by Marguerite Miller. |
|
Photo by Marguerite Miller. |
|
Almanac -
September 16, 2014, Volume 61, No. 05
|
|
|