Human Resources Upcoming Programs	Print Issue
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Professional and Personal Development

Improve your skills and get ahead in your career by taking advantage of the many development opportunities provided by Human Resources. You can register for programs by visiting knowledgelink.upenn.edu or by contacting Learning and Education at (215) 898-3400.

Career Focus Brown Bag: Ten Tips for Making Your Boss Your Biggest Fan; July 18; 1–2 p.m.; free. In order to be successful in the workplace, it helps to have your supervisor on your side. But how do you guarantee your manager will support you for the long haul? We’ll tell you. Come learn how to be a star in your supervisor’s eyes. We’ll teach you how to make your boss’s agenda your agenda and how to get (and stay) on the same team.

Brown Bag Matinee: The Customer is Always Dwight; July 23; noon–1 p.m.; free. High-quality customer service and process management are the keys to a job well done. But what does that really mean? Discover how to learn what your customers want—and how to give it to them. You’ll also get tips to help your fellow colleagues take pride in their jobs and raise the overall morale in your workplace.

Managing Up; July 30; 9 a.m.–noon and 1–4 p.m.; $75. Do you have a good relationship with your boss? If not, it’s time to work on it. A strong partnership with your supervisor is a valuable way to shine in your role and advance your career. Come learn how to build an open, honest relationship with your manager in order to move forward. You’ll discover techniques to help you better understand your supervisor’s point of view, and how to prioritize your own work so you meet your manager’s goals. You’ll also learn how to communicate in a clear and positive way and get hands-on practice giving (and receiving) constructive feedback.

Discovering the Benefits at Penn; August 1; 11 a.m.–noon; free. We’re justifiably proud of the great benefits at Penn. But with so many resources at your fingertips, there’s a good chance you don’t know about all of them. Come discover over 50 benefits you can take advantage of just by being part of the Penn community.

Brown Bag Matinee: Project Management; August 6; 1–2 p.m.; free. Not everyone who manages a project knows how to do it well. This video and discussion will give you tips and strategies to better manage your project team and meet your objectives on time.

Enhancing Your Personal and Professional Career Development through the Myers-Briggs Type Indicator (MBTI); August 7; 9 a.m.–noon; $75. Knowing your strengths and what motivates you are critical to your professional development—and the Myers-Briggs Type Indicator analysis will give you these answers and more! The MBTI analysis will help you discover your personality preferences, understand how you differ from others, and unlock your potential areas for growth. You’ll learn how to be a better team collaborator and what steps to take in order to create win-win situations for you and the people you work with. Note: you must complete an online self-assessment prior to this class. You’ll receive an email after you register with instructions on how to complete the self-assessment.

Expanding Your Assertiveness in Communications; August 13; 9 a.m.–noon; $75. Poor communication usually happens when people are unwilling to say exactly what they mean or get clarification of other people’s intent. But with the right tools, you can easily overcome these obstacles. Come learn the art of assertive communication. We’ll teach you different communication tactics for various situations so you can achieve the results you want. You’ll also learn how conflict and stress can impact your communication style, and how to communicate in a clear and constructive manner.

Career Focus Brown Bag: Building a Great Resume; August 15; 1–2 p.m.; free. In today’s competitive job market, a powerful resume is more important than ever. So how do you make yours stand out from the crowd? Come learn the ins and out of effective resume-writing, like how to describe your professional accomplishments and experience, organize information, highlight important details, and market yourself for future opportunities.

Achieving Exemplary Staff Recognition; August 21; noon–1 p.m.; free. Recognizing your fellow staff members is more than a simple “thank you” when they do a good job. It’s also more than just monetary rewards. If you’re a manager or supervisor, come learn what staff recognition is all about and how to walk the talk. You’ll learn how to be a better communicator when it comes to recognizing your own staff, and how to motivate your team by recognizing their achievements.

Buying a Home Through Penn’s Home Ownership Program; September 5; noon–1 p.m.; free. Are you looking to settle down in West Philly? Penn’s Home Ownership Program can help make it easier for you. Discover how you can use Penn’s Home Ownership Program to buy a home—or make home improvements—in the West Philadelphia neighborhood. You’ll learn about eligibility requirements as well as other resources to help you with the home-buying process, like educational workshops on credit, loans and related topics.

—Division of Human Resources