Human Resources: Upcoming Programs	Print Issue
January 25, 2011, Volume 57, No. 19

Professional and Personal Development Programs
Improve your skills and get ahead in your career by taking advantage of the many development opportunities provided by Human Resources. You can register for programs by visiting the Division of Human Resources online course catalog at www.hr.upenn.edu/coursecatalog or by contacting Learning and Education at (215) 898-3400.

Diversity Brown Bag—Americans with Disabilities Act (ADA); February 2; noon–1 p.m.; free. The Americans with Disabilities Act of 1990 (ADA) provides protection from discrimination for individuals on the basis of disability. This program will explain the ADA as it pertains to the workplace. Topics will include relevant Penn policies and procedures, the best ways to identify reasonable accommodations, how to incorporate people with disabilities into the workplace and more. Participants will also learn about the various campus offices that can provide valuable resources for individuals with disabilities and for those who wish to support them.

Brown Bag Matinee—Influence at Work: How to Build Effective Relationships and Allies; February 9; noon–1 p.m.; free. In order to get your job done, it’s often necessary to influence people at various levels in the workplace. This video will show you how to build relationships with others in order to get what you need. You’ll learn how to use the law of reciprocity and exchange—giving others what they need in exchange for what you need—to gain allies and create win/win solutions.

Career Focus Brown Bag—Interviewing for Success; February 18; noon–1 p.m.; free. Wondering how to set yourself apart from other job applicants? A successful interview can often be the deciding factor for many hiring managers when choosing the right candidate for a job. This workshop will teach you the elements of effective interviews and how to successfully market yourself and your skills in order to ace your next interview. You’ll learn how to prepare for a variety of different interview types and the importance of nonverbal communication when interviewing.

American Management Association’s (AMA) Communicating with Diplomacy, Tact and Credibility; February 23–24; 9 a.m.–5 p.m.; $75. Do you ever struggle to communicate during challenging situations? It’s not always easy to speak with poise and finesse when faced with difficult questions. But we can show you how to effectively communicate in even the stickiest situations. This workshop will teach you how to choose the most appropriate words and tone to fit any circumstance. You’ll learn the ABCs of communicating efficiently and tactfully in all types of scenarios.

Technical Tips…at Your Fingertips

Improve your technical skills with new online workshops. Starting in February, Human Resources is offering a series of webinars that will teach you tips and shortcuts for programs like Microsoft Word, Excel and PowerPoint. Learn the latest tools and techniques right from your own desktop. You can register for programs by visiting the Human Resources online course catalog at www.hr.upenn.edu/coursecatalog and selecting “webinars” from the Browse by Category menu. Or contact Learning and Education at (215) 898-3400 for more details.

Managing and Organizing Your E-mail Inbox Using Microsoft Outlook; February 8; 12:30–2 p.m.; $40. If you’re looking for ways to manage your e-mail inbox and avoid e-mail overload, this webinar is for you. You’ll learn techniques and shortcuts that will save you time and help you get maximum results from your e-mail. Topics include customizing and setting flags, creating categories to organize your inbox, using tasks and the calendar, organizing and archiving your messages and more.

Microsoft Office 2007 Tips and Tricks; February 8; 2:30–4 p.m.; $40. Take your Microsoft Office skills to the next level. This webinar will teach you powerful techniques that can save you time and help you get the results you want. You’ll learn shortcuts for handling your e-mail in Outlook; become a pro at building templates in PowerPoint; get some advanced styling and formatting tips for Word; and see how to create lists and reports in Excel.

Microsoft Excel 2007 Techniques; February 15; 12:30–2 p.m.; $40. Microsoft Excel is chock full of features that can help support your work objectives—and this webinar will show you how to use them. You’ll learn advanced features such as data entry, manipulation and presentation; enabling multiple users to share workbooks and track and edit changes; and creating templates. This webinar is ideal for individuals who are familiar with Excel and want to enhance your current skills and understanding of the application.