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December 21, 2010, Volume 57, No. 16

A number of ISC Networking & Telecommunications rate changes will go into effect beginning July 1, 2011. These changes result from recommendations made by the Network Planning Task Force (NPTF), a cross-campus team made up of technology and business staff as well as leaders from administration that discuss strategies and resolve issues surrounding the future planning and funding of PennNet. This year’s NPTF recommendations are summarized in the November 8, 2010 presentation located at: www.upenn.edu/computing/group/nptf/2010/11.08.pdf.

If you have any questions or need assistance determining which services you require, please see www.upenn.edu/computing/isc/networking
/ or call ISC N&T at (215) 746-6000. All FY 2012 ISC N&T rates are available at: www.upenn.edu/computing/isc/networking/rates/.

ISC Networking & Telecommunications Services & Rates for FY 2012

Highlights of FY 2012 Changes

Central Service Fee

The Central Service Fee, which provides funding for a vast range of services, has been very stable over the last five years—despite implementing many infrastructure upgrades and security enhancements. In FY’12—at no additional cost—ISC will provide upgrades to the network SLA (service level agreement), a 200% increase in Internet and Internet2 capacity and enable centralized infrastructure to further support high-end research computing needs. (See accompanying article on High Capacity Networks for Penn’s Next Generation Research Applications.) This constrained growth in fees is made possible by an ongoing program of cost containment that includes: strong vendor negotiations, focused efforts at server virtualization, deferral of capital expenses, lengthening of depreciation schedules and other operational efficiencies. See: www.upenn.edu/computing/isc/networking/rates/data/csf.html
For FY’12 the NPTF requested that two additional security and privacy controls be added to the existing bundle of services, resulting in a 2% increase to the base Central Service Fee (CSF). However, N&T aggregate rates which include the CSF, a network port and PennNet Phone service will increase by only 0.5%.

Infrastructure and Ports

Infrastructure convergence continues with our Next Generation PennNet project. This strategic investment has proven effective in delivering very high levels of infrastructure, system and service reliability while enhancing network capacity. All buildings have gigabit Ethernet and gigabit capable desktop connections. Critical buildings have dual gigabit connections and enhanced fiber optic cabling. Due to these infrastructure enhancements, we are able to further lower the gigabit rate by 25%, thus saving customers over $100K in FY’12.

E-mail Services

Overall rates reflect a modest increase as continued student migrations occur to external providers, while fixed costs remain constant. We are passing on economies realized with storage costs and are able to double base quota to 1GB. Additional quota is also reduced to $0.50/250MB/user/month from $1.25 in FY’11.

E-mail Services (Monthly)



Zimbra - Enhanced Authentication Security



Zimbra - Basic Authentication Security



Microsoft Exchange



Blackberry with Exchange



Forward only service



For a complete description of e-mail services and rates, see www.upenn.edu/computing/isc/networking/rates/data/email.html.


Data Rates (Monthly)



IP Address Fee (CSF)



Port Fees










Wireless Networks


Access Point Installation



Access Point Support Fee

$32.00 for AP, vLAN & port

$31.75 for AP, vLAN & port

* This is an estimate for budgeting purposes. Installations with a larger number of APs tend to have a lower average unit cost. Monthly support costs include equipment capitalization, hardware and software maintenance and staff support.


Traditional and PennNet Phones rates for FY’12 are the same as FY’11. ISC will continue to transition customers from traditional telephony services to PennNet Phone and will continue to waive the $115 installation fee and provide limited subsidized wiring. As part of the conversion process, ISC is conducting audits on traditional phone lines, sets and voicemail, which are expected to save customers $500K in FY’11. Campus-wide traditional phone customers should expect to see an additional savings of $200K in FY’12 as they convert and assist with the extensive audit process. The PennNet Phone project and audits will save the Penn community over $1 million or 15% from FY’09 rates at project completion. 

Voice Rates (Monthly)






Centrex line/VoIP line



Phone Set w/maint.












Usage (Average user)






For a complete description of telephony services and rates, see www.upenn.edu/computing/voice/


Video Rates (Monthly)



PVN Outlet



The Penn Video Productions group offers a full range of production, storage, and distribution services. For a complete description of rates and available services, see www.upenn.edu/video/pvp/.

Videoconferencing Services and Facilities—This service provides a fully-interactive, “virtual meeting” between groups located at geographically separated points. Call (215) 898-9142 or (215) 573-4006 for more information.

Related: High Capacity Networks for Penn’s Next Generation Research Applications

Almanac - December 21, 2010, Volume 57, No. 16