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HR: Upcoming Programs
September 8, 2009, Volume 56, No. 02

Professional and Personal Development

Improve your skills and get ahead in your career by taking advantage of the many development opportunities provided by Human Resources! You can pre-register for programs by visiting the online course catalog at www.hr.upenn.edu/coursecatalog or by contacting Learning and Education at (215) 898-3400.

Career Focus Brown Bag—Career Check-up Workshop; September 15; noon–1 p.m.; free.When was the last time you evaluated your current job situation?  It’s easy to get caught up in the day-to-day tasks required of you, but it’s also important to assess your professional role on an annual basis.  This workshop will give you the opportunity to evaluate your current role and responsibilities and determine whether you’re challenged, satisfied, or in need of acquiring some new skills.  You’ll also have the chance to develop a plan for moving forward in your career.

Brown Bag Matinee—Love Your Customers; September 23; noon–1 p.m.; free. No matter what line of business you’re in, good customer service is critical to success.  Love Your Customers demonstrates that customer service is a direct extension of the way both you and your organization are viewed by others. This video reminds us that even the small things we do make a big difference in how we’re perceived.  You’ll leave with an understanding of how to deliver great customer service and even turn difficult customers into loyal champions for your organization.

Minutes Writing Course; September 24; 9 a.m.–noon; $75. Taking good minutes during a meeting can increase productivity and help your department run more efficiently. This workshop will teach you the components of writing effective minutes, including different styles, formats and etiquette, as well as techniques for composing fast, well-written minutes.  You’ll have the opportunity to refine your skills using hands-on writing exercises.

Franklin Covey’s FOCUS; September 25; 9 a.m.–5 p.m.; $75. It’s easy to get caught up in life’s hectic pace. Every e-mail, ringing phone, and interruption becomes the priority when you don’t have a clear plan for the day. Wouldn’t you rather spend more time on the tasks that matter most? If so, we have the workshop for you. Franklin Covey’s FOCUS will teach you how to be more focused, better organized and more productive in your personal and professional life. You’ll leave with a better understanding of your most important goals and how to achieve them.

—Division of Human Resources


Almanac - September 8, 2009, Volume 56, No. 02