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Division of Human Resources: Upcoming HR Programs
October 24, 2006, Volume 53, No. 9

Further your professional and personal development by taking advantage of upcoming Human Resources programs. Note that you must pre-register for all programs by visiting the online Course Catalog at www.hr.upenn.edu (click on Course Catalog at top of page).

Professional and Personal Development

Take advantage of the many development opportunities provided by Human Resources! Simply pre-register for programs by visiting the online Course Catalog at www.hr.upenn.edu (click on Course Catalog at the top of the page), or contact Learning and Education at www.hr.upenn.edu/learning or (215) 898-3400.

Professional Development Program—Introduction to the Myers-Briggs Type Indicator; November 2; 9 a.m.–noon; $60. Taking the Myers-Briggs Type Indicator (MBTI) inventory and receiving feedback will help you identify your unique gifts. The information enhances understanding of yourself, your motivations, your natural strengths, and your potential areas for growth.

American Management Association Program—Delegation Boot Camp; November 3; 9 a.m.–5 p.m.; $60. This fast-paced, intensive one-day seminar gives you real-world practice in delegation strategies that will reduce your stress level, empower your staff and build morale. Take this opportunity to pinpoint the right task, the right time and the right person to help you maximize productivity for you and your team.

Professional Development Program—Star Achievement; begins November 8 (multiple dates); 9 a.m.–4:30 p.m.; $75. This program for frontline and administrative support staff runs from November 2006 through March 2007, with one session per month. Build the fundamentals to increase your productivity and job satisfaction, and learn to enhance your administrative skills, attitudes, relationships and professionalism.

Professional Development Program—Tuition Benefit Information Session; November 9; noon–1 p.m.; free. Learn more about the Tuition Assistance programs, see a demonstration of the new online tuition management system for the Direct Grant Program, and have the opportunity to ask all your questions about tuition benefits.

Professional Development Program—Words at Work; November 10, 15, and 17; 9 a.m.–noon; $60. This participatory writing program is designed to provide you with an updated, practical, no-nonsense perspective on today's business writing. The program challenges long-held assumptions about the “right” way to communicate, and provides participants with the latest writing tools within a broad context of understanding the dynamics of written communication.

Brown Bag Matinee—Conflict Resolution: A Win-Win Approach; November 14; noon–1 p.m.; free. Conflict in the workplace should be addressed in order to maintain productivity, increase retention rates and improve morale. Failure to address conflict often leads to an escalation of the problem and may lead to unproductive behaviors such as resentment, displacement or defensiveness. This video will help you find a win-win solution.

Career Focus Brown Bag—Success Interviewing; November 16; noon–1 p.m.; free. This workshop will address elements of effective interviews, how to prepare for interviews, the types of interviews you might encounter, how to present yourself and your skills effectively, and the importance of nonverbal communication.

Professional Development Program—Unlocking the Secrets of the Penn Library; November 30; noon–1:30 p.m.; free. Learn about all the Penn Library has to offer, including: over 10,000 electronic journals and reference sources, more than five million print and multi-media titles, personalized research assistance, videos and DVDs, and recent popular fiction and bestsellers. A one-hour information session will be followed by an optional 30-minute walking tour of Van Pelt-Dietrich Library.

“Breathing Easy” Health Promotion Series

Penn’s health trend reports show that our faculty and staff, and their family members, are requiring increased medical care for respiratory illness. To help you and your family avoid the complications of this critical health issue, we’ve developed a “Breathing Easy” series of free, monthly lunchtime presentations. Join us to view topical videos provided by Independence Blue Cross (IBC) and learn from medical specialists from the University of Pennsylvania Health System. For more information and/or to pre-register, visit www.hr.upenn.edu/quality/wellness/workshops.asp or contact Human Resources at (215) 573-2471 or fitzpatl@hr.upenn.edu.

Winning the Battle with Asthma; November 8; noon–1 p.m.; free.A good asthma management plan can help improve the quality of your life in many ways, throughout the seasons and through the many activities you choose to enjoy. Independence Blue Cross has provided us with a very informative half-hour video on this topic. Marie Whitehead, from the Penn Lung Center will be on hand to answer your questions.

Work-Life Balance Workshops

Dealing with the demands of work and personal life can be challenging. That’s why we offer a variety of free workshops led by experts from Penn’s Employee Assistance Program and Work & Family Benefit provider, Penn Behavioral Health, to offer information and support for your personal and professional life challenges. Note that each workshop listed below will include an optional Q&A period from 12:30 p.m. to 1 p.m. For more information and/or to pre-register, visit www.hr.upenn.edu/quality/workshop.asp or call (215) 573-2471.

Handling the Difficult and Angry Customer; November 2; 11:30 a.m.–12:30 p.m.; free. This workshop is designed to provide participants with specific skills and strategies for effecting “Win—Win” solutions for customer relationships, specifically those that are hard to manage. Participants will learn assertiveness techniques with customers, collaboration and partnering to effect results, handling internal reactions, and effective communication with all customers.

The Sandwich Generation Survival Guide; November 16; 11:30 a.m.–12:30 p.m.; free. Finding balance in life can be an enormous challenge for anyone. So how do you maintain balance when dealing with the added demands of raising children while simultaneously caring for elders?  Participants will learn balance techniques, time management, specific strategies for children and the elderly, new philosophies for the Sandwich Generation, and support network development.

Note: For personalized assistance with dependent care issues and personal well-being, contact Penn’s Employee Assistance Program (EAP) and Work & Family Services provider, Penn Behavioral Health, at 1-888-321-4433 or www.hr.upenn.edu/quality/wellness/eap.asp, or go to the EAP website at www.pennbehavioralhealth.org. For questions on QOWL programs, contact Human Resources at fitzpatl@hr.upenn.edu or (215) 573-2471.  

—Division of Human Resources 

Almanac - October 24, 2006, Volume 53, No. 9