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2005 Models of Excellence Program

Dear Colleagues:

The Models of Excellence program recognizes innovative staff accomplishments at the University that reflect initiative, leadership, increased efficiency and a deep commitment to service.

Launched in 1999, this program encourages excellence, provides inspiring role models for emulation, and rewards remarkable accomplishments by Penn's staff.  We encourage you to use the nomination process described in this brochure to let us know of the many individual and team accomplishments that deserve special recognition this year.

By helping us to identify the important achievements and contributions of our Penn colleagues, you help ensure this great University's continued success and support Penn's research and teaching mission.

Amy Gutmann, President
Peter Conn, Interim Provost
Craig Carnaroli, Executive Vice President


Standards of Excellence 

The following Standards of Excellence are used by the Selection Committee to identify individual staff members or staff teams as "Models of Excellence" for notable contributions to the mission of the University above and beyond performance or job expectations.

Supportive Practices, Procedures, and Policies

  • Bringing about significant positive change for the University's mission
  • Eliminating significant obstacles to achieving the University's mission
  • Resolving, in unique/novel ways, problems that impede progress

Innovative and Proactive Leadership

  • Utilizing highly effective and/or novel practices to inspire and lead others to contribute constructively to the University's mission
  • Proactively identifying and resolving challenges that interfere with team/unit/school/center activities to further the University's mission
  • Encouraging a coordinated effort by a complex group and facilitating the group's ability to meet complicated goals

Extraordinary Service to Key Constituencies

  • Supporting internal and/or external constituencies in ways that exceed expectations and result in unexpected and very positive outcomes that support the University's mission

Substantial Cost Effectiveness

  • Identifying improvements to University practices, policies and/or program designs that result in substantial cost savings or financial gain to the University while enhancing the organization's ability to support the University's mission

Exemplary Relationship Building within and/or outside of the Immediate Organization

  • Developing and utilizing strong, constructive and productive relationships that enable otherwise impossible goals to be met in support of the University's mission


Nominations of active staff members* (individuals or teams) are welcome from any member of the University of Pennsylvania, including self-nominations. Nominations should apply to notable staff member contributions to the University during the previous academic year (July 1 through June 30)  that are above and beyond job and performance expectations.

Nominations should be typewritten and should include the following:

1. A brief description of the job responsibilities of the nominee(s).

2. A one-sentence description of the contribution and how it reflects one or more of the Standards of Excellence.

3. A description of the achievement, explaining specifically:
   a. how the nominee(s) went above and beyond job responsibilities and expectations,
   b.what prompted this endeavor and
   c. what Standards of Excellence were utilized to allow for this extraordinary outcome.

4. The name, current title, work address, e-mail, and work telephone number of the nominator, nominee(s), and two references (see "References" for more information). 

5. The name, current title, work address, e-mail, and work telephone  number for the supervisor of each nominated staff member.

6. A note of confirmation from the direct supervisor stating that:
   a. the staff member did the work that is being nominated and
   b. he/she is appropriate for this honor.

  • Please note: This program is designed specifically to recognize contributions of active weekly and monthly paid staff members of the University of Pennsylvania. Please contact Human Resources with questions regarding eligibility (see "Questions?" for contact information).

Nomination materials (including references) should be sent by intramural mail to:

              Human Resources
              QOWL–Models of Excellence Program
              527-A 3401 Walnut/6228

A step-by-step guide to preparing a Models of Excellence nomination is available at (www.hr.upenn.edu/quality/models/default.asp). Nominator workshops also are available through the Quality of WorkLife (QOWL) Office. See "Questions?" for contact information.


Each nomination should be accompanied by two (2) University references from individual's familiar with the work cited. Nominators may not submit references. (No more or less than two references should be provided.)

References should confirm and expound on the nominated achievement, explain how the achievement surpasses job assignment and performance expectations, and demonstrate how it involved the use of Models Standards of Excellence.

Each reference should address the contribution of every member of a team nomination, either as a group or in terms of each individual. 

References should be typewritten and limited to one page each. These references should be included as part of the nomination, in sealed envelopes labeled with the name(s) of the nominee(s).


All nominations are due by November 9, 2004.


Individuals and/or teams are selected as "Models of Excellence" or accorded an "Honorable Mention" when the contribution to the University is notable, the accomplishment is significantly above and beyond job and performance expectations, and Models Standards of Excellence were the basis for the outcomes.

Selection Committee

A committee representative of the diversity of our institution, comprised of Penn leaders, previous Models of Excellence award winners, and other faculty and staff members from across the campus, review all nominations and select the award winners.


Staff members chosen for these honors are notified in January and this information is publicized broadly to the University community.


A celebration in honor of the "Models of Excellence" and "Honorable Mentions" will be held on March 22, 2005.  If you would like to attend, please contact QOWL@hr.upenn.edu.


Staff members identified as Models of Excellence receive a cash prize of $500.00 each and a Models of Excellence award.

Staff members receiving an Honorable Mention receive a cash prize of $250.00 and an Honorable Mention award.


For more information about this program, see www.hr.upenn.edu/quality/models or contact Marilyn Kraut, Director, Quality of Worklife Programs (kraut@hr.upenn.edu or 215-898-0380).



  Almanac, Vol. 51, No. 4, September 21, 2004


September 21, 2004
Volume 51 Number 4


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