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Upcoming Human Resources Programs

The Division of Human Resources provides many opportunities for both professional and personal development. We encourage you to take advantage of the upcoming programs listed below. Visit the Human Resources website at for descriptions of the programs and to pre-register online. Registration is required for all programs.

Learning and Education Programs

Learn valuable skills through American Management Association (AMA) programs, Brown Bag Matinees, Career Focus Brown Bags, and other programs. For questions on L&E programs, call (215) 898-3400 or visit

Friday, January 23, noon-1 p.m., free, Career Focus Brown Bag Journey to Success;  The Story of Bill Irwin, the first blind man to hike the Appalachian Trail, will inspire you as you begin the New Year and face the challenges of your New Year's resolutions. Setting goals, positive thinking, accepting risks and building a supportive network all contributed to his success and can contribute to yours.

Tuesdays, February 3, 10, 17, and 24, 9 a.m. -4:30 p.m., $50 fee, Transitioning to Management at Penn; this program is designed to help participants transition into their new management roles with ease. During the program, participants learn the difference between working and managing and understand why the delegation of work is a necessary skill.

Wednesday and Thursday, February 11 and 12, 9 a.m.-5 p.m., $50 fee, AMA's Strategies for Developing Effective Presentation Skills;  a two-day program, you'll learn how to deliver a presentation that's clear, informative, memorable, motivating, and convincing.

Wednesday, February 18, noon-1 p.m., free, Brown Bag Matinee: Flight Of The Buffalo; the video demonstrates how a new paradigm has helped three diverse organizations improve their performance dramatically. See how today's leaders are making the change to letting employees lead.

Friday, February 20, noon-1 p.m., free Career Focus Brown Bag Networking Panel; learn from a panel of Penn staff members how they network, how it helps them succeed at work, and how you too can become an effective networker.

Quality of Work Life Programs

Human Resources, in collaboration with Penn Behavioral Health, the University's Employee Assistance Program and Work and Family Services provider, presents a free series of workshops to enhance your professional and/or personal well-being. Don't forget to pre-register online at Please feel free to bring a 'brown bag' lunch.

Thursday, February 12, 11:30 a.m.-1 p.m., Handling the Difficult and Angry Customer; maintaining effective relationships relies on the ability to navigate through difficult and angry people. This workshop will give practical, hands-on solutions to dealing with difficult employees, family members, supervisors, clients and customers.

Thursday, February 26, 11:30 a.m.-1 p.m., Selecting the Right Care for your Child; this seminar will look at various child care options including child-care centers, family child care, in-home services and summer camps. Topics that will be discussed include: asking the right questions to find the best fit for your child, and determining realistic costs for care.

Note: For personalized assistance with dependent care issues and personal well-being, contact Penn's Employee Assistance Program (EAP) and Work and Family Services provider, Penn Behavioral Health, at 1-888-321-4433 or go online to

For questions on QOWL programs, contact Human Resources at or (215) 898-5116.

--Division of Human Resources



  Almanac, Vol. 50, No. 18, January 20, 2004